Delivery & Return
Delivery Policy
At ghorsajbd.com, we are committed to delivering your essential home and kitchen appliances quickly and safely to your doorstep.
π Delivery Time:
Inside Dhaka: 1β3 business days
Outside Dhaka: 2β5 business days (depending on location)
πΈ Delivery Charges:
- Inside Dhaka: ৳60 (standard delivery)
- Outside Dhaka: ৳120 (via courier service)
- Free Delivery: For orders over ৳3000 (available during promotional periods)
π Delivery Methods:
We use reliable courier services such as Sundarban, SA Paribahan, RedX, and Pathao to ensure secure delivery.
π Return & Refund Policy
At ghorsajbd.com, customer satisfaction is our top priority. If there’s any issue with your purchased item, we offer returns under certain conditions.
β Eligible Reasons for Return:
The product arrives broken, damaged, or previously used
Wrong product delivered
Product is faulty or not functioning properly (subject to verification)
β³ Return Window:
- You must inform us within 3 days of receiving the product
β Returns Not Accepted If:
Product is used or packaging is opened
Any intentional damage
Missing original packaging, manual, or accessories
π Return Process:
- Contact our customer care (π Phone / π§ Email / π± Facebook)
- Provide necessary information and photos
- After review, if eligible, we will send a delivery person or instruct you to send it via courier
π° Refund:
- Once the return is approved, refunds will be processed within 5β7 business days via bKash/Nagad or bank transfer.
π Contact Information:
Phone: 01717790254
Email: admin-support@ghorsajbd.com
